FAQ’S

Here, you’ll find answers to common questions about our motorhome rentals. Whether you’re new to renting or a frequent traveler, we’ve got you covered with essential information to make your experience smooth and enjoyable.

How can I book with Leicester Campers?

To book a campervan with Leicester Campers, please follow these steps:

  1. Visit the Website:
    • Go to www.leicestercampers.com home page. This is where you can view available vehicles, check prices, and make bookings.
  2. Browse Available Motorhomes:
    • Look through images of the available Motorhomes including floor plans and videos.  You will also be able to see a detailed description of each vehicle, including features, capacity, and rental rates.
  3. Check Availability:
    • Use the website’s booking or availability checker tool to see if the motorhome you want is available for your desired dates, or a few days either side of your preferred dates if you are flexible.
  4. Select Your Dates:
    • Input your start and end dates for the rental. Make sure to double-check that these dates are correct.  You cannot collect or return the motorhome on a Sunday or bank holiday.
  5. Provide Necessary Information & Confirm The Booking:
    • Fill out the required information, such as your name, contact details.  You will need to pay 30% of the booking fee on a credit or debit card.  The balance will be taken off the same card 42 days prior to the hire, automatically.
  6. Receive Confirmation:
    • After completing the booking, you will receive a confirmation email with all the details of your rental, including pickup instructions.
  7. Arranging Insurance:
    • 2 weeks prior to travel you will should check in using our online form, upload images of your driving licence, your DVLA check code and 2 proofs of address from th approved list.
  8. Pickup and Enjoy Your Trip:
    • On the day of your rental, go to Leicester Campers yard at the allocated time. Present your documents and complete a hard copy of the rental agreement. You will be given an in depth handover of the motorhome and shown how everything works.  The vehicle will be video’d to record any damage and to compare with its return condition.
Is it just motorhomes you hire, or do you have campervans too?

We hire the very best motorhomes availabe.  We may consider hiring out a campervan if we see one as luxurious and comfortable as one of our motorhomes.  The search continues!!

How old are your motorhomes?

Our motorhomes are upto 2 years old.  At which point they are replaced with new vehicles.

What is the minimum period I can hire a motorhome for?

The mimimum hire period varys depending on the season.

 

Low Season 4 Nights

Mid Season 5 Nights

High Season (inc some Bank holidays and special events such as Glastonbury) 7 nights

 

Of course you can hire the vehcile for a shorter amount of time than the minimum period, the price will reflect the minimum hire period.

What time is collection and drop-off?

Monday to Friday

Collection 14:00 hours

Return 11:00 hours

 

Saturday

Collection 12:00 hours

Return 09:00 hours

 

Sunday

Closed

How do your seasons / pricing work?

Leicester Campers’ seasons refer to the different rental or usage periods throughout the year, each with its own pricing, availability, and special considerations.  Book for 2 weeks and you will automatcially recieve a 10% discount on the hire fee. 

 

High Season

Timeframe: Typically during summer months (Last week in July to beginning of September), holidays, and school breaks. 

  • Highest demand.
  • Higher rental prices £220 per night.
  • Minimum Hire period 5 nights. 
  • Early booking is essential due to limited availability.
  • Ideal for peak travel experiences and popular destinations.

Mid Season

Timeframe: Spring and fall (Last week in May through June, then September) 

  • Moderate demand.
  • Mid-range rental prices £175 per night.
  • Minimum hire period 5 nights (excluding holiday periods)
  • Pleasant weather, fewer crowds.
  • Good for sightseeing and outdoor activities without the peak season rush.

Low Season

Timeframe: Winter months (October to Last week in May). 

  • Lowest demand.
  • Lower rental prices £135 per night. 
  • Minimum hire period 4 nights (excluding holiday periods).
  • Best for budget travellers and those seeking a quieter experience.
What are your payment terms?

Payment is taken by credit or debit card.  30% of the hire fee is taken as a deposit at the time of booking, the balance will be detucted from the same card 42 days prior to travel.

3 days prior to travel a security bond of £1000 will be pre authorised from the same card as a security bond.  When the motorhome is returned on time, in the condition it left in then this sercuity bond transaction will be cancelled.

What is your cancelation policy?

If a reservation is canceled more than 42 days prior to the start date of the trip:

  • Not Refunded
    • 30% of the booking total, including tax

If a reservation is canceled equal to or less than 42 days prior to the start date of the trip:

  • Not Refunded
    • The entire booking total, including tax
Can I rent a Motorhome on any day of the week?

Leicester Campers Limited are available for collection / drop off Monday to Saturday.  Closed Sunday and Bank Holidays.

Can I bring my dog(s)?

You are welcome to bring your dog, a £50 valeting fee applies.  Please keep your dog of off the upholstry or use blankets to cover the seats.

Can I take the motorhome to a festival?

Yes, our vans travel to festivals in the UK and further a field in europe.  Motorhome hire for Glastonbury festival is always very popular and is our busiest week of the year.  Other festivals our vans traval to are the Isle of Wight Festival, The formula 1 at Silverstone, Download Festival in Leicestershire amougst many others.

Can I take the motorhome across Europe?

Purchasing our European Travel Pack enables you to take your rental motorhome to continental Europe and Ireland, this includes European driving insurance and European roadside assistance.  This is subject to minimum hire periods and the fair mileage useage of 150 miles per day averaged over your hire period.  Additional miles cost 75p extra.

Is Insurance included in the cost?

The Vehicle is insured for theft and damage to the Vehicle and the property of a third party; but does not include any personal insurance for the customer (including death or bodily injury to the driver) or cover any personal possessions. The vehicle insurance is arranged by Alan Boswell Group. The hire rate quoted includes a standard excess of GB£1000.00 per accident, reported incident or Vehicle theft. In the event of any damage to either the vehicle or third party property, the hirer will be liable for the first GB£1000.00 per claim. In the event of the theft of the Vehicle, the hirer will be liable for the full cost of the Vehicle; once a theft has been reported to both Leicester Campers Limited and the police, a claim will be lodged with the insurer. The keys must be returned to Leicester Campers Limited. Should the insurer accept the claim and agrees to reimburse Leicester Campers Limited for the cost of the Vehicle, the liability to the hirer will reduce to the first GB£1000.00 of the claim (excess). Please note: if the keys are not returned to Leicester Campers Limited, the insurer will not accept the claim and liability for the full cost of the vehicle will remain with the hirer.

Only persons named on the Rental Agreement are insured to drive the vehicle. Please note that no insurance cover (including CDW) is offered for overhead damage, any damaged deemed as gross negligence, or any internal damages therefore the hirer accepts fully liability for these which is in addition to the standard vehicle excess should that apply. Windscreens and /or tyre damage is not covered by the standard vehicle insurance and therefore excess, however Collision Damage Waiver (CDW) does cover these items, (conditions apply), please see section 29, Collision Damage Waiver (CDW) for further details.

Leicester Campers Limited will be responsible should damage to personal possessions or bodily injury occur (including death) as a result of proven gross negligence on Leicester Campers Limited’s part i.e. our actions or failure to act. Leicester Campers Limited will not be responsible for any loss which is a side effect of the main loss e.g. loss of profits or opportunity. This is separate from the vehicle insurance provided.

Can I view the motorhomes?

You are welcome to come and view the motorhomes at our depot in Thornton, Leicestershire, Le67 1AN.  Please arrange an appoitment prior to arrival.

Can I leave my car with you?

You are welcome to leave your vehicle with us in the locked compound whilst away enjoying your holiday.  This is exclusively at you own risk.

Are the motorhomes fully equipped?

The hire motorhomes are equipped with the below as satndard:

 

Gas / Electric Heating Gas / Electric Hot Water Large 3 way fridge freezer (Alternator, gas or electric powered) Solar Panel (charges USB Ports)
3 Burner Hob Oven / Grill Reversing Camera Bike Rack (Roller Team vehicles only)
Smart TV Wifi Outside Lighting Reversing Camera
Cruise Control 100 litre fresh water tank Hot Shower Toilet
Hot and cold water kitchen sink Habitation USB charging ports Fire Extinguisher Mood Lighting
User Guide AA roadside assistance Whatsapp troubleshooting support Landlord gas certificate
Are the motorhomes suitable for year round use?

Our motorhomes can be used year round, they often take families skiing to the Alps in Switzerland or France.

How will I know how to use the motorhome and all its features?

7 days prior to your hire you will be emailed a video of you motorhomes hand over.  On the day of your hire you will recieve instrution on how to operate all the appliances within.  This handover can take anything for 20 to 45 minutes.

Should you struggled with some equipment whilst away you can always whatsapp us on our emergency number 01455 360336.

Where can I park the motorhome at night?

1. Campsites and Caravan Parks

  • Facilities: Most campsites offer essential facilities such as electricity, water, waste disposal, and sometimes Wi-Fi.
  • Cost: Typically charge a fee per night.
  • Booking: It’s advisable to book in advance, especially during peak season.

2. Motorhome Stopovers (Aires)

  • Purpose-Built Aires: Some areas in the UK have designated motorhome stopovers, similar to the Aires in France. These often provide basic facilities.
  • Pub Stopovers: Some pubs allow motorhomes to park overnight if you dine there. Check websites like Brit Stops for participating locations.

3. Wild Camping

  • Legal Considerations: Wild camping is generally not permitted in England and Wales without the landowner’s permission, but it is more tolerated in Scotland.
  • Location: Look for remote locations where parking overnight does not disturb local communities or wildlife.
  • Leave No Trace: Ensure you leave the area clean and take all rubbish with you.

4. Service Areas

  • Motorway Service Areas: Some motorway service stations allow overnight parking for motorhomes for a fee.
  • Facilities: May include restrooms, food outlets, and fuel.

5. Car Parks

  • Local Regulations: Some town car parks allow overnight motorhome parking. Always check local signs and regulations.
  • Apps and Websites: Use apps like Park4Night, Search for Sites, or CamperContact to find suitable locations.

6. Club Sites

  • Membership Required: Sites operated by clubs like The Caravan and Motorhome Club or The Camping and Caravanning Club require membership.  We offer free access to The Caravan and Motorhome Club, when you call to book a pitch inform them you are on the motorhome hire privilage scheme.
  • Benefits: Often have high-quality facilities and a wide range of locations.

7. Private Land

  • Permission Required: With the landowner’s permission, you can park on private land. Websites like JustPark can help find private parking spots.

Useful Resources

  • Brit Stops: Lists pubs, farms, and other businesses that welcome motorhomes.
  • Park4Night: An app for finding motorhome parking spots.
  • Search for Sites: Offers information on campsites, aires, and service areas.

Tips

  • Check Reviews: Look up reviews from other motorhome users before choosing a spot.
  • Safety First: Ensure the area is safe and secure before settling in for the night.
  • Respect Local Laws: Always adhere to local parking regulations and respect private property.

 

Whats happens if I have a crash or involved in a accident?

In the event of any accident, loss or damage arising out of the use of the vehicle, you will

    1. Notify Leicester Campers Limited within 24hrs of the happening of the event
    2. Obtain the names and addresses of third parties and any witnesses and report the event to the nearest police station
    3. Complete an accident claim form as supplied
    4. If the accident occurs in Europe then in addition you must complete the European accident report form as supplied
    5. Not make any admission of liability to other parties, settlement offer or other like offer
    6. Assist Leicester Campers Limited in handling any claim arising from any event, including providing all relevant information and attending Court to give evidence.

You acknowledge that the excess or other amount due by you in respect of any damage arising from an accident, loss or damage is payable at the time of reporting the event and not at the completion of the rental period, regardless of which party is at fault

  1. You will pay for any costs relating to the delivery of a change over vehicle as a result of an accident regardless of which party is at fault
  2. No security deposit or insurance excess will be refunded until claim is settled

For minor or single vehicle accidents the security bond will be used to cover the cost of the damage incurred, for both parts and labour at our workshop rate of £60 per hour.

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Mike Chambers

Posted a month ago

We hired a lovely motorhome from David and the team and Leicester Campers. Had a wonderful week away in it, well stocked with everything you need to have a great break. The van was like new and gave us the freedom to properly tour. The service was outstanding, very easy and a pleasure to deal with. Will definitely hire from them again

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onlyonamonday

Posted 5 months ago

We have hired a four berth motor home from Leicester Campers and it was fantastic. Easy handover , no catches or small print and friendly staff who talk you through everything on collection . Very powerful engine that easily held its own on the motorway and round narrow roads in the countryside. We will definitely be doing it again. The MH had all the equipment you need and for beginners like us , we quickly worked things out. Don't mess about deciding whether to book or not - just do it , you'll love it!

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alan mayes

Posted a month ago

Top marks to Dave and his really friendly team for making the hiring process - a first time for us with a motorhome - such an easy and enjoyable event. Between the handover video, the walkround, and a more detailed guide to consult in the van we felt well briefed and prepared (not to mention the further back up of a whatapp number if needed) . This allowed us to get more out of our week away. So hats off to Leicester Campers for having service nailed. As for the van (the F74), any sense of trepidation driving a much bigger vehicle disappeared quickly - ok you do need to plan ahead a bit more whether it's driving or parking than you can get away with in a car, but it soon becomes second nature and you can relax and enjoy. We did a couple of nights on a "proper" campsite with hook up and lots of water available, and four nights "off grid" at FolkEast. Being careful with the resources, we still had plenty of battery and water at the end and I reckon we could have got another couple of nights off grid if needed. Overall, we had an excellent time and much of this was helped by knowing we had a top quality reliable motorhome with all the support there if we needed it.

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Nathan Wood

Posted 7 months ago

After being let down last minute by another company, Dave came to the rescue with a fantastic Motorhome for us, coming from New Zealand he picked us up from our hotel, gave us our choice of camper and made the whole process very easy. We had a long rental of 3 months and had a trouble free time, even after 7000 miles. and Dave was always availiable for any questions, highly recommend Leicester Campers Motorhome Hire.