FAQ’S

To book a campervan with Leicester Campers, please follow these steps:

1. Visit the Website:
   • Go to www.leicestercampers.com home page. This is where you can view available vehicles, check prices, and make bookings.
2. Browse Available Motorhomes:
   • Look through images of the available Motorhomes including floor plans and videos.  You will also be able to see a detailed description of each vehicle, including features, capacity, and rental rates.
3. Check Availability:
   • Use the website’s booking or availability checker tool to see if the motorhome you want is available for your desired dates, or a few days either side of your preferred dates if you are flexible.
4. Select Your Dates:
   • Input your start and end dates for the rental. Make sure to double-check that these dates are correct.  You cannot collect or return the motorhome on a Sunday or bank holiday.
5. Provide Necessary Information & Confirm The Booking:
   • Fill out the required information, such as your name, contact details.  You will need to pay 30% of the booking fee on a credit or debit card.  The balance will be taken off the same card 42 days prior to the hire, automatically.
6. Receive Confirmation:
   • After completing the booking, you will receive a confirmation email with all the details of your rental, including pickup instructions.
7. Arranging Insurance:
   • 2 weeks prior to travel you will should check in using our online form, upload images of your driving licence, your DVLA check code and 2 proofs of address from th approved list.
8. Pickup and Enjoy Your Trip:
   • On the day of your rental, go to Leicester Campers yard at the allocated time. Present your documents and complete a hard copy of the rental agreement. You will be given an in depth handover of the motorhome and shown how everything works.  The vehicle will be video’d to record any damage and to compare with its return condition.

We hire the very best motorhomes availabe.  We may consider hiring out a campervan if we see one as luxurious and comfortable as one of our motorhomes.  The search continues!!

Our motorhomes are upto 2 years old.  At which point they are replaced with new vehicles.

The mimimum hire period varys depending on the season.

Low Season 4 Nights

Mid Season 5 Nights

High Season (inc some Bank holidays and special events such as Glastonbury) 7 nights

Of course you can hire the vehcile for a shorter amount of time than the minimum period, the price will reflect the minimum hire period.

Monday to Friday

Collection 14:00 hours

Return 11:00 hours

Saturday

Collection 12:00 hours

Return 09:00 hours

Sunday

Closed

Included Mileage:
We provide a generous allowance of 150 miles per night (or per day, depending on your booking duration). This ensures a comfortable journey without the stress of excessive driving.​

Excess Mileage Charges:
To maintain the quality of our vehicles and ensure a pleasant experience for all our customers, any mileage exceeding the included allowance will incur a charge of 75p per mile.​

Planning Your Trip:
For example, a round trip from Leicestershire to the North Coast 500 (NC500) and back is approximately 1,400 miles. Given our mileage policy, we recommend planning for at least 10 nights to fully experience the route without incurring additional charges.​

Why This Matters:
Excessive mileage not only accelerates the depreciation of our motorhomes but also leads to feedback from customers indicating that long hours on the road can detract from the enjoyment of the trip.​

Mileage Monitoring:
We monitor mileage to ensure fairness and transparency. If your journey exceeds the included mileage, the excess charges will be calculated and added to your final invoice.

We aim to provide a seamless and enjoyable experience for all our customers. By adhering to our mileage policy, you help us maintain the quality of our motorhomes and ensure that future travellers have the best possible experience.​

Leicester Campers’ seasons refer to the different rental or usage periods throughout the year, each with its own pricing, availability, and special considerations.  Book for 2 weeks and you will automatcially recieve a 10% discount on the hire fee. 

High Season

Timeframe: Typically during summer months (Last week in July to beginning of September), holidays, and school breaks. 

• Highest demand.
• Higher rental prices £220 per night.
• Minimum Hire period 5 nights. 
• Early booking is essential due to limited availability.
• Ideal for peak travel experiences and popular destinations.

Mid Season

Timeframe: Spring and fall (Last week in May through June, then September) 

• Moderate demand.
• Mid-range rental prices £175 per night.
• Minimum hire period 5 nights (excluding holiday periods)
• Pleasant weather, fewer crowds.
• Good for sightseeing and outdoor activities without the peak season rush.

Low Season

Timeframe: Winter months (October to Last week in May). 

• Lowest demand.
• Lower rental prices £135 per night. 
• Minimum hire period 4 nights (excluding holiday periods).
• Best for budget travellers and those seeking a quieter experience.

Payment is taken by credit or debit card.  30% of the hire fee is taken as a deposit at the time of booking, the balance will be detucted from the same card 42 days prior to travel.

3 days prior to travel a security bond of £1500 will be pre authorised from the same card as a security bond.  When the motorhome is returned on time, in the condition it left in then this sercuity bond transaction will be cancelled.

If a reservation is canceled more than 42 days prior to the start date of the trip:

• Not Refunded
  • 30% of the booking total, including tax

If a reservation is canceled equal to or less than 42 days prior to the start date of the trip:

• Not Refunded
  • The entire booking total, including tax

Leicester Campers Limited are available for collection / drop off Monday to Saturday.  Closed Sunday and Bank Holidays.

You are welcome to bring your dog, a £50 valeting fee applies.  Please keep your dog of off the upholstry or use blankets to cover the seats.

Yes, our vans travel to festivals in the UK and further a field in europe.  Motorhome hire for Glastonbury festival is always very popular and is our busiest week of the year.  Other festivals our vans traval to are the Isle of Wight Festival, The formula 1 at Silverstone, Download Festival in Leicestershire amougst many others.

Purchasing our European Travel Pack enables you to take your rental motorhome to continental Europe and Ireland, this includes European driving insurance and European roadside assistance.  This is subject to minimum hire periods and the fair mileage useage of 150 miles per day averaged over your hire period.  Additional miles cost 75p extra.

The Vehicle is insured for theft and damage to the Vehicle and the property of a third party; but does not include any personal insurance for the customer (including death or bodily injury to the driver) or cover any personal possessions. The vehicle insurance is arranged by Alan Boswell Group. The hire rate quoted includes a standard excess of GB£1500.00 per accident, reported incident or Vehicle theft. In the event of any damage to either the vehicle or third party property, the hirer will be liable for the first GB£1500.00 per claim. In the event of the theft of the Vehicle, the hirer will be liable for the full cost of the Vehicle; once a theft has been reported to both Leicester Campers Limited and the police, a claim will be lodged with the insurer. The keys must be returned to Leicester Campers Limited. Should the insurer accept the claim and agrees to reimburse Leicester Campers Limited for the cost of the Vehicle, the liability to the hirer will reduce to the first GB£1500.00 of the claim (excess). Please note: if the keys are not returned to Leicester Campers Limited, the insurer will not accept the claim and liability for the full cost of the vehicle will remain with the hirer.

Only persons named on the Rental Agreement are insured to drive the vehicle. Please note that no insurance cover (including CDW) is offered for overhead damage, any damaged deemed as gross negligence, or any internal damages therefore the hirer accepts fully liability for these which is in addition to the standard vehicle excess should that apply. Windscreens and /or tyre damage is not covered by the standard vehicle insurance and therefore excess, however Collision Damage Waiver (CDW) does cover these items, (conditions apply), please see section 29, Collision Damage Waiver (CDW) for further details.

Leicester Campers Limited will be responsible should damage to personal possessions or bodily injury occur (including death) as a result of proven gross negligence on Leicester Campers Limited’s part i.e. our actions or failure to act. Leicester Campers Limited will not be responsible for any loss which is a side effect of the main loss e.g. loss of profits or opportunity. This is separate from the vehicle insurance provided.

You are welcome to come and view the motorhomes at our depot in Thornton, Leicestershire, Le67 1AN.  Please arrange an appoitment prior to arrival.

You are welcome to leave your vehicle with us in the locked compound whilst away enjoying your holiday.  This is exclusively at you own risk.

The hire motorhomes are equipped with the below as satndard:

Our motorhomes can be used year round, they often take families skiing to the Alps in Switzerland or France.

7 days prior to your hire you will be emailed a video of you motorhomes hand over.  On the day of your hire you will recieve instrution on how to operate all the appliances within.  This handover can take anything for 20 to 45 minutes.

Should you struggled with some equipment whilst away you can always whatsapp us on our emergency number 01455 360336.

1. Campsites and Caravan Parks

• Facilities: Most campsites offer essential facilities such as electricity, water, waste disposal, and sometimes Wi-Fi.
• Cost: Typically charge a fee per night.
• Booking: It’s advisable to book in advance, especially during peak season.

2. Motorhome Stopovers (Aires)

• Purpose-Built Aires: Some areas in the UK have designated motorhome stopovers, similar to the Aires in France. These often provide basic facilities.
• Pub Stopovers: Some pubs allow motorhomes to park overnight if you dine there. Check websites like Brit Stops for participating locations.

3. Wild Camping

• Legal Considerations: Wild camping is generally not permitted in England and Wales without the landowner’s permission, but it is more tolerated in Scotland.
• Location: Look for remote locations where parking overnight does not disturb local communities or wildlife.
• Leave No Trace: Ensure you leave the area clean and take all rubbish with you.

4. Service Areas

• Motorway Service Areas: Some motorway service stations allow overnight parking for motorhomes for a fee.
• Facilities: May include restrooms, food outlets, and fuel.

5. Car Parks

• Local Regulations: Some town car parks allow overnight motorhome parking. Always check local signs and regulations.
• Apps and Websites: Use apps like Park4Night, Search for Sites, or CamperContact to find suitable locations.

6. Club Sites

• Membership Required: Sites operated by clubs like The Caravan and Motorhome Club or The Camping and Caravanning Club require membership.  We offer free access to The Caravan and Motorhome Club, when you call to book a pitch inform them you are on the motorhome hire privilage scheme.
• Benefits: Often have high-quality facilities and a wide range of locations.

7. Private Land

• Permission Required: With the landowner’s permission, you can park on private land. Websites like JustPark can help find private parking spots.

Useful Resources

• Brit Stops: Lists pubs, farms, and other businesses that welcome motorhomes.
• Park4Night: An app for finding motorhome parking spots.
• Search for Sites: Offers information on campsites, aires, and service areas.

Tips

• Check Reviews: Look up reviews from other motorhome users before choosing a spot.
• Safety First: Ensure the area is safe and secure before settling in for the night.
• Respect Local Laws: Always adhere to local parking regulations and respect private property.

In the event of any accident, loss or damage arising out of the use of the vehicle, you will

1. 1. Notify Leicester Campers Limited within 24hrs of the happening of the event
   2. Obtain the names and addresses of third parties and any witnesses and report the event to the nearest police station
   3. Complete an accident claim form as supplied
   4. If the accident occurs in Europe then in addition you must complete the European accident report form as supplied
   5. Not make any admission of liability to other parties, settlement offer or other like offer
   6. Assist Leicester Campers Limited in handling any claim arising from any event, including providing all relevant information and attending Court to give evidence.

You acknowledge that the excess or other amount due by you in respect of any damage arising from an accident, loss or damage is payable at the time of reporting the event and not at the completion of the rental period, regardless of which party is at fault

1. You will pay for any costs relating to the delivery of a change over vehicle as a result of an accident regardless of which party is at fault
2. No security deposit or insurance excess will be refunded until claim is settled

For minor or single vehicle accidents the security bond will be used to cover the cost of the damage incurred, for both parts and labour at our workshop rate of £60 per hour.